Privacy Policy
Last updated: July 6, 2026
This policy explains what information we collect when you use RankPhoenix, how we use it, and what rights you have over it. We have written it in plain English so it is actually readable.
1. What Data We Collect
We collect only what we need to provide the service:
- Email address — used to log you in and send important account communications (billing, terms updates).
- Password — stored as a one-way hash (bcrypt via Supabase Auth). We never store or transmit your plain-text password. We cannot recover it — only reset it.
- Audit inputs — business name, GBP URL, target keyword, and location that you enter when running an audit. These are stored alongside your audit results so you can review them later.
- Audit results — the scores and recommendations generated by each tool you run. Stored for 12 months.
- Payment information — handled entirely by Stripe. We never see, store, or process your card number, CVV, or any other raw payment data. We only store a Stripe customer ID so we can manage your subscription.
We do not collect any other personal data beyond what is necessary to operate the platform.
3. We Do Not Sell Your Data
We do not sell, rent, trade, or otherwise transfer your personal data to any third party for commercial purposes. Ever.
This includes data brokers, advertisers, and marketing platforms. We make money by charging for subscriptions, not by monetising user data.
4. How Long We Keep Your Data
- Audit results — kept for 12 months from the date the audit was run, then automatically deleted.
- Account data (email, subscription status, billing history) — kept until you request deletion of your account.
- Payment records — Stripe retains payment history as required by financial regulations, independent of your account deletion.
5. Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to fix inaccurate data (e.g. your email address).
- Deletion — request deletion of your account and all associated data. Email us at support@rankphoenix.app and we will process the request within 30 days.
To exercise any of these rights, email support@rankphoenix.app from the email address on your account.
6. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know — you can request disclosure of the categories and specific pieces of personal data we have collected about you.
- Right to deletion — you can request deletion of your personal data (subject to certain exceptions).
- Right to opt out of sale — as stated above, we do not sell your data. There is nothing to opt out of.
- Right to non-discrimination — we will not discriminate against you for exercising any of your CCPA rights.
To submit a CCPA request, email support@rankphoenix.app with the subject line "CCPA Request".
8. Contact
Privacy questions or requests? Email us at support@rankphoenix.app. We aim to respond within 2 business days.